The basics of management

I borrowed four of the five of these from a woman with whom I had the privilege of working several years ago. Project management. Design processes. Digital or analog. Frameworks are a good thing. SDLC. SAFe. Lean. PMP. Here are the five D’s

  1. Define
  2. Discover
  3. Design
  4. Develop
  5. Deploy

Management of all types, general, project, product, program or otherwise, needs to have good frameworks, too. I carry these five R’s around:

  1. Roles
  2. Rules
  3. Responsibilities
  4. Recognition
  5. Rewards

A little structure goes a long way. For good measure, here are the three W’s of project management basics:

Who is doing What by When

These don’t replace the PMP’s or the MBA’s or the CFP’s or the other credentials, they complement all of those.

Listen Up Email Marketers

If you’re a marketer, you’re working harder than ever to capture and retain customers. Do yourself and your company a favor. Let your customers easily unsubscribe from your marketing emails. The doesn’t only apply to the unsubscription process or page you may have in place.

The most important part is to stop the messages from getting to your customers inbox as quickly as possible once they’ve asked you to do so.

EmailIt’s possible you use a third party to manage your email marketing processes so there may be some lag in updating databases. That’s ok. Most folks are somewhat patient. They will understand if your unsubscribe page says they may have to wait a couple of days for the change to be put into place.

If this is the case, you have to follow through with that promise. If you don’t, you run several risks. Here are a few:

  1. Losing the customer. They may boycott your stores and online services completely.
  2. Having the user – when they continue to receive your messages after they’ve unsubscribed – flag your email as spam. You don’t want to get blacklisted.
  3. Kicking off a flurry of negativity in social media and elsewhere.

Bad experiences are things customers share with one an other more readily than positive experiences. You don’t want this kind of marketing tactic to erode the brand you worked hard to create and maintain.

This type of disregard for user requests and preferences does have a negative impact, even if it is one the customer registers at a subconscious level.

Don’t wait to face this type of issue. Stay true to the promises you make or you may find retaining your customer base more challenging than ever. Do everything possible to elevate your brand which includes responding to customers as their needs change.

New Product: Miggo – another Kickstarter Campaign


I’ve invested in more than a few Kickstarter campaign’s over the past few years. Some have worked out amazingly. Others, not so much.

Redpop: a cool, useful item that makes an iPhone feel more like an ‘old school’ camera with it’s big red button. I don’t have one, I’ve using my Watershot a lot lately (not Kickstarter funded but a great product).

I’m waiting for my Tile. They’re going full speed ahead, taking pre-orders. Kickstarter funded or not, definitely worth watching.

I also had to support one of my all-time favorite bands, Toad The Wet Sprocket. So glad I did.

The new album is worth every dollar I invested. Listen to some of the new album.

Today, Miggo’s the thing that got a few bucks out of me.

It looks perfect for people like me who end up carrying too much stuff while tromping about the world leaving nothing behind, taking only photos with us.

Maybe I’ll get the dust off my old DSLR when Miggo’s ready for field testing.